Online slots
Our exclusive games and online slots include Jungle Jamboree and Castaway Cove. You can choose a title from our games selection and play through your account.
Bingo.com Casino
We offer games and slots, including live casino and bingo. Explore what you can play, how bonuses work and what you need to use your account.
Our casino and bingo games
Live casino
Our live casino selection includes Crazy Time and Lightning Roulette.
Bingo rounds
In our Bingo Lobby, select Play for Real to see the latest game schedule, buy-in price and potential prize pool. Choose a game and purchase a ticket to take part.
Our bonuses and rewards
Available offers and expiry
Your Bonus Offers section contains relevant offers, and our Promotions page shows available promotions. All bonuses have an expiry date. You can find the expiry for the relevant bonus in your account’s Bonuses area and its conditions in Active Bonuses.
Bonuses cannot be changed or exchanged once added to your account because most offers belong to fixed campaigns and apply automatically.
Free Spins
Free Spins follow the specific promotion rules that must be completed before crediting. Opt in before meeting an offer’s requirements and complete its qualifying activity, such as a qualifying deposit or play on the specified game.
Crediting depends on the offer. Free spins may be scheduled for a later date or time, some special offers may take 24–72 hours, and spins may arrive in stages across multiple days. The timing appears in Active Bonuses.
One active bonus
You can only have one active bonus at a time. Accepting a new bonus automatically cancels the current one. You lose its remaining bonus funds and potential winnings from bets placed with it, including unsettled bets, so complete or cancel the current bonus before activating another.
In Account > Active Bonuses, select Cancel beside a bonus to remove it. Cancellation deletes related bonus money and potential winnings, and a cancelled bonus cannot be added again.
Bingo Wheel
Fill the progress bar by playing Bingo, Minigames and Hexabingo with cash. Once it is full, you can launch the Bingo Wheel for a chance to win Hexabingo Tickets, Free Spins or Cash prizes. Spins expire after 61 days, and not every spin wins.
Bingo Vouchers and wagering
A Bingo Voucher balance is non-withdrawable and can be used for bingo or mini games. Voucher winnings are credited automatically to the Voucher in My Bingo, and remaining Voucher funds are spent before cash.
A wagering requirement is a multiplier of the initial Voucher value that must be played through before winnings can be cashed out. Winnings remain in the Voucher balance while its requirement is outstanding, and you can use pending funds towards that requirement.
You must meet the entire wagering requirement for the applicable Voucher before all its pending funds are automatically released to your cash balance. My Bingo displays your Vouchers, their associated requirements and your progress.
Voucher removal and exhaustion
You may opt out at any point by removing the Voucher in My Bingo with its top-right X button. If you remove it or it expires, remaining Voucher funds are retrieved and its wagering requirement is removed. A removed Voucher cannot be recovered.
If Voucher balance is zero, outstanding wagering requirements are wiped and the Voucher is exhausted. There is an exception for tickets already purchased for future games using Voucher funds while requirements were outstanding. That Voucher stays open until the requirements are met or the game round has been played.
Relax Gaming Ltd. reserves the right to change wagering-requirement terms and to deduct any Voucher or pending award from a player’s balance at any time.
Your account
Registration and eligibility
Use Register to open an account without set-up charges. Provide your first and last name, postal address, email address, date of birth and telephone number, keeping the information complete and accurate. You may register only one account per brand.
You must be at least 18 years old, reside in a Permitted Territory and not have previously had an account restricted or closed by us or a member of our corporate group. Underage gambling is a criminal offence.
Signing in
Your registered email address, password and date of birth are required to log in.
Verification
Our Verification Checks may cover age, identity, address, location, financial circumstances and the source of the funds you use. We may also carry out credit and fraud checks and request identity documents, financial statements, evidence of expenditure, proof of address or other reasonably required information.
Until requested documents are received and Verification Checks completed to our reasonable satisfaction, we may restrict access to services, transactions or withdrawals. If checks cannot be completed satisfactorily, we will suspend your account and may close it permanently. Regulation or an authority may also require us to withhold funds.
Deposits and withdrawals
You cannot deposit, withdraw or gamble until we have verified your name, address and date of birth. Fully verified accounts remain subject to ongoing monitoring and restrictions that may be applied.
Deposits
Making a deposit. Use our Deposit link or contact Customer Support. In an applicable game, you can also use Account or Cashier. Follow the instructions to enter your amount, payment method and requested security credentials, then submit the payment.
Methods and authorisation. Deposit methods include Visa Debit, Maestro, Mastercard and Visa Electron debit cards, or an accepted online payment service such as PayPal. Bank or provider authorisation may be required, and we accept no liability if it is refused. Credit cards cannot fund a deposit directly or through a service such as PayPal, Apple Pay or Google Pay.
Account name. The name on the card or payment service must match your account name. We may assume the money is your own legitimate funds, and we are not liable where that is not the case.
Minimums and charges. You can fund your bingo account by card or instant bank transfer, with a minimum deposit of £5. Method-specific minimums and maximums appear in our Deposits information. We may change them without prior notice and publish changes to the minimum deposit amount. We never charge you for making a deposit, but your bank may charge for a cash-classified transaction, additional banking charges or an overdraft. A deposit in another currency may incur a foreign exchange fee.
Withdrawals
Request and destination. Funds remain in your account until you submit an online request for an amount up to your outstanding balance. The transfer goes to the debit card or online payment service originally used to deposit. Trying to withdraw through a method you have not used for a deposit may prevent the withdrawal.
Eligibility. You may withdraw available, cleared, real money funds when all deposits have cleared without chargeback, reversal or cancellation, our Verification Checks are complete to our reasonable satisfaction, and no legal or regulatory requirement or instruction to withhold payment applies. There must also be no ongoing or completed investigation into an error, interruption or malfunction involving any part of our services you have used, or into suspected Prohibited Activity by you, unless the investigation was completed in your favour. Delays in providing requested documents may delay a withdrawal. We may void affected transactions or withhold or void affected funds. Illegal or Prohibited Activity may lead to suspension and closure of your account.
Minimum and charges. Our standard minimum withdrawal is £5, or its currency equivalent, to any payment service. Customer Support can arrange withdrawal of your full balance below that minimum. Bank or card-provider restrictions may apply, and we may reasonably change withdrawal minimums and maximums with changes published. We do not make a charge for withdrawals to online payment services, UK debit cards or international Visa cards issued in non-restricted countries. Your card issuer determines the relevant country restrictions.
Bonus-linked money. You can only withdraw your Cash Balance. Bonus Balance becomes cash after wagering requirements are completed, while money tied to an active bonus remains unavailable for withdrawal. To withdraw Contributed Money tied to an active deposit bonus, you must complete or cancel that bonus.
Placing and confirming your wagers
Online transactions
We accept transactions only online, not by email, post or fax. The process can vary under the applicable Game Rules.
Funds and stakes
You may transact only up to your cleared funds. We offer no credit and may void a bet accepted by mistake without sufficient cleared funds. We may limit the maximum stake on any market, bet or wager at our discretion.
Acceptance and changes
A wager is valid only when you receive an on-screen receipt confirming its details and our acceptance. You are responsible for correct transaction details. Once we confirm a transaction, you cannot cancel or change it without our consent. If you ask Customer Support before the event has started, we will consider the request at our reasonable discretion.
Safer gambling controls
Deposit limits
Set a Deposit Limit for each day, week or month. Once you reach it, further deposits stop until it resets.
Set a Net Deposit Limit daily, weekly or monthly to control net deposits. Wins and withdrawals increase how much more you can deposit. If you set more than one Net Deposit Limit, such as daily and weekly, the first one you reach restricts the other.
Both limit types follow the calendar. Daily limits reset at 00:00, weeks run Monday to Sunday, and months run from the 1st to the last day.
Lowering your Net Deposit Limit takes effect immediately. Raising it requires a wait of 24 hours followed by reconfirmation before the change takes effect. Limits you set yourself do not automatically apply to accounts with our other brands.
Rolling cap
Your Net Deposit Limit Cap always applies, even when your own limits are higher. It restricts those limits across accounts with our other brands and updates on a rolling, real-time basis. You cannot edit or remove the cap yourself. You may request a Customer Support review, which requires an affordability assessment. The maximum we allow is 30% of average monthly income. We may request identity documents, proof of your payment method and 3 months of payslips or your latest P60.
Reality Check
Our Reality Check reminders can show how long you have played and how much you have won, lost and wagered. Choose an interval of 30, 60 or 90 minutes. Some mobile casino reminders may omit wins and losses. Evolution Live Casino games have their own built-in settings, so your general settings do not apply to them.
GamStop
We recommend self-exclusion with GamStop for a wider break across licensed UK gambling operators. It blocks access to or creation of accounts for 6 months, 1 year or 5 years. We do not notify you when the period ends. You must call our customer service team before we can reactivate your account.
Block Products
Use Block Products in your account to restrict one or more products for 24 hours, 7 days, 1 month, 3 months or 6 months. Once activated, the block cannot be changed or cancelled. It works only while you are logged in. Product access returns without notification when the selected period ends. To block yourself from Bingo as a whole, use Self-Exclusion.
Take a Break
Our Take a Break tool temporarily suspends only your Bingo account. Choose 24 hours, 48 hours, or 1, 2, 3, 4 or 6 weeks, with 6 weeks the maximum. Confirmation logs you out and blocks account access, marketing emails and offers for the full period. You cannot reverse the break. Your account automatically reactivates without notification when it ends.
Account Self-Exclusion
Our account Self-Exclusion lasts 6 months, 1 year, 2 years, 3 years or 5 years. Once confirmed, it logs you out and blocks login, deposits, withdrawals, games and promotions. It cannot be reversed before your chosen period ends. We email you its end date, and we cannot review a reactivation request while the exclusion is active. After it expires, call our Customer Support team if you want us to reactivate your account. Reactivation is handled by phone.
Self-excluding from our Bingo account also excludes you from all UK brands operated by FDJ United, including Unibet and 32Red.
We recommend withdrawing any funds before self-exclusion. If money remains, we will try to return it, although we cannot guarantee that this will be possible. Bets placed before exclusion settle as usual and any winnings are credited to your account. Contact Customer Support to withdraw those later winnings.
Help and support
Contacting our team
Our account-support opening hours are 7:00 AM to 11:00 PM. Reach Customer Support through the Help Centre for account or service enquiries, including help with limits and tools. For identity confirmation, use the email associated with your player account and provide the requested first name, last name and email address.
Jackpot enquiries
For a jackpot-win enquiry, send Customer Support your bingo Alias, the game date and time, and the Game ID shown in Game History.
Complaints
To raise a complaint, contact Customer Support in the Help Centre. Supply clear information about your identity and the relevant details. We will seek an amicable settlement and use reasonable endeavours to reply promptly, no later than eight weeks after you raise the complaint.
Our operator and licence
Your account and real-money play are provided by Platinum Gaming Limited, licensed and regulated by the Gambling Commission of Great Britain under account number 45322 for customers in Great Britain. Platinum Gaming Limited is part of FDJ United.